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United States
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Australia
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Singapore
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Japan
Estimated Shipping Times & Prices
Dear, our shipping time may be longer, but it's worth it. Unlike other sellers, we don't store our tea in overseas warehouses. If you order floral tea, we begin crafting it only after you place your order to ensure maximum freshness, so we need a few days to prepare. Thank you for your patience.
USA :
• Prepare teas in 3~5 days
• About 7~10 days for shipping
Australia :
• Prepare teas in 3~5 days
• About 6~10 days for shipping
Singapore :
• Prepare teas in 3~5 days
• About 4~6 days for shipping
Japan :
• Prepare teas in 3~5 days
• About 5~7 days for shipping
All :
• Shipping charges are based on weight. You will see the specific shipping
costs during checkout.
• Free shipping on orders over $89
Returns
If you’ve experienced an issue with your latest order, please reach out
via our contact form within 30 days. Certain types of items cannot be refunded;
please get in touch about your specific item.
Q: "Under what circumstances can I apply for a return?"
A: When there is a problem with product quality, we will return it to
you unconditionally. If it is not a quality problem, we will not support
returns.
Q: "Who bears the return shipping costs?"
A: If the tea you receive has quality issues or is not as described, we
will bear the return shipping costs. However, if the return is caused by
your personal reasons, the shipping cost will be borne by you.
Please provide your order and pictures of the products when contacting
us. We'll always do our best to respond within 24 hours Monday to Friday,
or the next business day should you reach out over a weekend. Please note
that there may be a delay during busy times. But don't worry – we're here,
and we will get back to you as soon as possible.
All gift cards, sale items are final sale.
